National e-Governance Service Delivery Assessment (NeSDA)
1. National e-Governance Service Delivery Assessment (NeSDA)
Why In News:
The Department of Administrative Reforms and Public Grievances (DARPG) has officially launched the dedicated data-collection portal for the National e-Governance Service Delivery Assessment (NeSDA) 2025 to evaluate digital governance standards across India.
Prelims Ready Notes:
NeSDA is a biennial assessment framework designed to measure the depth, availability, accessibility, and overall maturity of existing e-Governance service delivery.
The framework is adapted from the Online Service Index (OSI) of the United Nations e-Government Survey.
The assessment spans both Government-to-Citizen (G2C) and Government-to-Business (G2B) services across core public sectors.
The 2025 framework includes a fresh expansion to evaluate services under the Ministry of Corporate Affairs.
Under the NeSDA 2025 cycle, a total of 59 mandatory services will be assessed for every State and Union Territory, along with 43 services across Central Ministries and Departments.
Portals and services are strictly benchmarked across a broad multi-parameter matrix:
Accessibility
Content Availability
Ease of Use
Information Security and Privacy
End Service Delivery
Integrated Service Delivery
Status and Request Tracking
Open Government Data (OGD)
E-Participation
Leveraging of Emerging Technologies.