e-Jagriti Portal
Context:
The e-Jagriti platform was launched by the Department of Consumer Affairs
It has registered over 2.75 lakh users since its launch on January 1, 2025
It has emerged as a transformative digital grievance redressal system, revolutionizing consumer justice by delivering swifter redressal and outperforming 2024 benchmarks
Key Features:
It integrates legacy systems like OCMS, e-Daakhil, NCDRC CMS, and CONFONET into a single, seamless interface
The platform features an AI-powered, multilingual interface with chatbot assistance and voice-to-text functionality to boost accessibility for elderly and differently-abled consumers
It allows Non-Resident Indians (NRIs) to file complaints, make payments, and participate in virtual hearings from abroad without physical presence.
It supports virtual hearings, online document exchange, and real-time case tracking.
Benefits and Impact
Automated workflows and real-time alerts (SMS/email) have led to disposal rates exceeding 100% in 10 states and the National Consumer Dispute Resolution Commission(NCDRC).
It promotes environmental sustainability by reducing paperwork and physical documentation
As of November 13, 2025, the portal facilitated over 1.3 lakh case filings and ensured the disposal of over 1.27 lakh cases
It has successfully resolved disputes for NRIs and domestic consumers (including cases related to insurance claims, product defects, and online course scams)
Registration Process:
The onboarding process is simple
It involves three steps:
Register (create an account)
Profile (login and create profile)
Complaint (file a complaint).
It utilizes secure OTP-based registration and integrates with Bharat Kosh and PayGov for payments.